Cancellation – Setsail Referrals

We want every agent who sails with us to feel confident in their plan. This Cancellation Policy explains how to cancel, what happens to your zip codes and referrals, and when refunds apply. It is part of our Terms of Use.

1. How to cancel

You can cancel by emailing support@setsailreferrals.com or calling (918) 328-3003. Please include your name, brokerage, and the plan you want to cancel. We will confirm your cancellation in writing within two (2) business days. A cancellation is complete only once you receive our confirmation.

2. Harbor, Voyager and Fleet annual plans

Harbor ($349 per year), Voyager ($499 per year) and Fleet ($799 per year) renew automatically each year. To avoid being charged for the next year, cancel at least seven (7) days before your renewal date. When you cancel, your plan stays active and you keep receiving referrals until the end of the year you have already paid for.

Annual plan fees are not refunded for the unused part of a year, except as described under "Refunds" below or where required by law.

You may also ask to end any plan early at any time; your zip codes will then be released as described below.

3. Refunds

If you cancel within fourteen (14) days of your first purchase and we have not yet delivered a referral to you, we will refund your plan price in full. After a referral has been delivered, or after fourteen (14) days, plan prices are not refundable. Approved refunds are returned to your original payment method within ten (10) business days.

4. Referral fees after cancellation

Cancelling your plan does not cancel referral fees. If a referral we delivered while your plan was active closes after you cancel, the referral fee for your plan (15% Harbor, 12% Voyager, 8% Fleet) is still due on closing, as set out in our Terms of Use.

5. Your zip codes

Your exclusive zip codes stay reserved for you until your plan ends. After that, they are released and may be offered to other agents. If you sign up again later, we will do our best to give you the same zip codes, but we cannot promise they will still be available.

6. Changing plans

You can upgrade at any time. Your zip codes carry over, and the price you already paid for the current plan year is credited toward the new plan. Downgrades take effect at your next renewal date.

7. Cancellation by SetSail Referrals

We may cancel a plan if an agent breaks our Terms of Use, does not pay amounts owed, or mistreats referrals. If we cancel a plan for reasons that are not the agent's fault, we will refund the unused part of the plan price.