SetSail Referrals ("Company," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, our forms, and our services for both real estate agents and home buyers and sellers.
1. Information we collect
From home buyers and sellers: your name, phone number, email address, the area you are interested in, your property details, budget or home value, timeline, financing status, and anything else you share in our forms or during calls with our team.
From real estate agents: your name, brokerage, license details, contact information, chosen zip codes, plan and billing details, and referral status updates.
Automatically: your IP address, browser and device type, pages visited, referring website, and similar usage data collected through cookies and analytics tools.
2. How we use information
We use the information we collect to:
- Verify buyer and seller requests and match them with a partner agent in their area.
- Schedule appointments and connect live transfer calls.
- Provide, manage, and improve our plans and services.
- Process payments and track referral fees.
- Send service messages, updates, and, where allowed, marketing.
- Analyze website traffic and improve our campaigns.
- Prevent fraud and follow legal requirements.
4. Cookies and tracking
We use cookies, pixels, and similar tools to keep our website working, understand how visitors use it, and measure our advertising. You can block or delete cookies in your browser settings, though some parts of the website may not work as well.
5. Data retention and security
We keep personal information only as long as needed for the purposes described here, including legal, accounting, and referral-fee records. We use reasonable administrative, technical, and physical safeguards to protect it. No website or storage system is completely secure, so we cannot guarantee absolute security.
6. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses. To make a request, contact us using the details below. We may need to confirm your identity first. We will not treat you differently for using your privacy rights.
You can stop marketing emails with the unsubscribe link in any email, and stop text messages by replying STOP.
7. Children's privacy
Our services are not meant for anyone under eighteen (18). We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.
8. Text messages and calls
Mobile phone numbers and text messaging consent are never shared with or sold to third parties for their own marketing. Details about how we call and text, and how to opt out, are in our Communication Policy.
9. Third-party links
Our website may link to other websites or services. We are not responsible for their privacy practices, so please review their policies before sharing information with them.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will change the "Last updated" date above when we do, and we will notify you of important changes where required by law.
11. Contact information
If you have questions about this policy, please contact us:
