SetSail Referrals ("we," "our," or "us") contacts real estate agents and home buyers and sellers by phone, text message, and email. This Communication Policy explains what messages we send, how you give and withdraw consent, and how we follow the laws that protect you.
1. Messages we send
To home buyers and sellers: calls and texts to confirm your request, ask about your plans, schedule an appointment, or connect you live with a partner agent. Your matched partner agent may also contact you directly.
To agents: new referral alerts, appointment confirmations, live transfer calls, account and billing notices, service updates, and occasional news about our plans.
2. Your consent
When you submit a form on our website and check the consent box, you agree that SetSail Referrals and its partner agent may contact you at the number and email you provide, including by calls and texts that may use automated technology or prerecorded messages. Your consent is not a condition of buying any property, product, or service. You can withdraw it at any time.
3. Message frequency and rates
Message frequency varies with your activity and your request. Standard message and data rates may apply depending on your mobile plan. Wireless carriers are not responsible for delayed or undelivered messages.
4. How to opt out
You can stop communications at any time:
- Texts: reply STOP to any text message. You will receive one final message confirming you have been unsubscribed.
- Help: reply HELP to any text, or contact us using the details below.
- Email: click the unsubscribe link at the bottom of any marketing email.
- Calls: tell the caller you no longer want to be contacted, or email us.
We process opt-out requests promptly and within the time required by law. Agents with an active plan will still receive messages needed to deliver their referrals and manage their account.
5. Calling hours
We only call or text between 8:00 AM and 9:00 PM in the recipient's local time, unless you ask us to contact you at another time.
6. Call recording
Calls with our team, including live transfer calls, may be recorded and monitored for quality, training, and verification. Where the law requires it, we will tell you at the start of the call.
7. Do Not Call compliance
We maintain an internal Do Not Call list and honor the National Do Not Call Registry and applicable state lists, except where you have given us your express consent to contact you.
8. Privacy of your mobile information
We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing purposes. How we handle all other information is explained in our Privacy Policy.
9. Contact information
If you have questions about this policy, please contact us:
